4 Ways to Reduce Order-taking Mistakes
Order accuracy is a crucial part of any restaurant's success story. Our employees need to know that what matters to us as restaurant owners
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- 2 min
People-dependent vs. System-dependent, which should you prefer?
Isn't a dream come true for any restaurant owner to have an operation that runs fast and smoothly, even without his or her physical...
- 2 min
Give Customers What They Want
All that matters is understanding what our customers want and give it to them. That's what success in this business is all about.
- 2 min
Stop Committing the Cardinal Sin of Customer Service
If you are the owner or the manager, or you are in a leadership position, it's a huge NO-NO!
- 2 min
The 80/20 Rule in Your Restaurant
Apply this 80/20 rule in your work or business, and even in your "life."
- 2 min
SPEED and ACCURACY: Our Customer Obsession
No matter how great or delicious your food is, it will ruin the customer's experience if it's served late and inaccurate.
- 3 min
What Defines a Good Customer Service?
Keep in mind that it is vital that when it comes to providing exceptional service to our customers, we are all on the same page.
- 4 min
Our Restaurant’s Top 3 Secrets to Consistent Sales Growth
We wanted to be in business and work together as a team to have the freedom of time. The freedom to spend as much time with our kids...
- 6 min
How to Make A Monthly Customer Impact Report for Restaurants
Today we are talking about how we, as restaurant professionals, can make a difference in the lives of people...
- 3 min
Redefining Friendliness to Achieve Great Restaurant Customer Experience
Do you know that a friendly team could be one of the top reasons why a person becomes a loyal customer?
- 3 min
The Greatest Asset of Your Restaurant
Aside from money, one of the hardest parts about being in the restaurant industry is your people, and managing them effectively.
- 3 min
The Most Indispensable Part Of Restaurant Business
If we are not making money, and every month, we are losing money, sooner or later, we are going to run out of gas...
- 4 min
The Top 4 Causes of Stress to Restaurant Managers
Managing a restaurant can be one of the most stressful jobs in the food business industry.
- 2 min
On Increasing Prices: How Important it is to Put Yourself in your Customer’s Shoes?
What could be the best game plan in increasing your prices without compromising the number of your customers?
- 5 min
How to Start Your Own Restaurant Business
Have you always dreamed of opening a restaurant? And the next question you have in mind is, how can you own a restaurant?
- 2 min
A Challenge to Every Restaurant Server: How to Make Upselling a Habit
One of the reasons why servers do not upsell consistently is that, they just don’t “have it” into their systems.
- 4 min
How much does a Restaurant Owner Make?
If you think that you don't have an hourly rate, you are mistaken! Because yes, you do have an hourly rate...
- 4 min
3 Ways to Exceed Customers' Expectations
The number one thing that you can do to let your customers give you a 5-star rating is to exceed their expectations.
- 3 min
3 Tips on Restaurant's Greeting and Farewelling
The greeting and farewelling are two of the basic skills that everyone should know in the restaurant.
- 10 min
6 Things You Need to Know Before Opening A Restaurant
Putting up a restaurant business is never easy. It requires a lot of time, money and energy.
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