Updated: Jan 31, 2020
Did you know that MORE than 50% of customers prefer contacting support through text messaging compared to other channels. (Source)
As more and more of our lives become automated, instant, and mobile-focused, customers appreciate — and expect — to have their basic questions addressed without having to dial a number and speak to a physical customer service representative.
Allowing customers to contact customer support via text cuts down on the annoying wait times and will enable you to automate answers to common questions.